INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information that you provide when filling in an enquiry form or when requesting addition to our newsletter mailing list at www.clarendonbc.co.uk (the “Website”). We may also ask you for information if you enter a competition, or if you report a problem with the Website.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
WHAT DO WE DO WITH THE INFORMATION?
We will only use this information for the purposes of contacting you to provide further information following an enquiry made by you, or to send you our newsletter.
Clarendon (and those people or companies employed by Clarendon who help make this Website, its content and its services) will process and use your personal information in order to respond to your feedback – like responding to problems, improving our services and gearing what we do to suit our requirements further.
Beyond this we will not share your information with any other company without your consent unless we are required to do so by law, if you have won a prize or if you have made a request for specific information. If you give us consent then we may share your information with our partners, subsidiaries or subsidiary companies in order that they can contact you with information, promotions, products, services, and offers that may be interesting to you. We will never sell your information to any other company.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Here are the three types of cookies we use to help improve your experience on our Website:
Session cookies are like a token which records things like pages viewed as you move through the website, so you don’t keep getting asked about things you’ve already told us. Session cookies (and the information they record) are erased when you close your browser after a browsing session.
Tracking cookies help us remember your details and settings for when you come back to our website in the future, which means you get easier, faster access. They stay on your hard drive until you delete them or they expire they have various expiry dates, up to two years.
Web analytics cookies help us learn what content is most helpful for our users. They count the number of visitors, and then look at how they like to move around the website. This data helps us make your experience of the website much better because, we’ll know the sort of things you look for and can make sure you find them easily.
No Personal Information Stored Remember, our cookies don’t store information that can identify you, so no one will be able to use the information gathered by the cookies to contact you by phone, email or in any other way. Tracking is limited to the Website and never gets shared with anyone else.
Blocking Cookies You can block cookies – just activate the setting on your browser that allows you to refuse them.
Acceptance of cookies If your browser is set to accept cookies, our system will issue them when you visit the Website.
LINKS TO OTHER WEBSITES
We may offer links to third party websites. However, we are not responsible for the content or information collection policies of third party websites. If you visit a third party website, we advise you to review their privacy and other policies. We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to the third party websites.
WHERE WE STORE YOUR PERSONAL DATA
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
To ensure that content from the Website is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Clarendon or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us online, or by writing to us at the address shown below.
Our site may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
HOW TO UNSUBSCRIBE
Our policy is to allow users to unsubscribe from our regular emails at any time. You can do this by clicking on the Unsubscribe link at the bottom of the email you’ve received. Should you experience any problems please get in touch using one of the methods shown below.
If you have asked us to stop sending emails and this hasn’t happened it may be because the email address to which we are sending then is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted email. The address we are sending to is included within the message.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Clarendon Business Centre
Customer Services Team
Kingston Bagpuize Business Park
Alternatively you can email firstname.lastname@example.org, phone us on 01865 822 300 or by using the ‘Contact Us’ page online.